Gestión de la calidad a través del compromiso de la direcciónapertura al cambio y prioridades estratégicas

Referencias bibliográficas

• ADAM JR., E.E. (1994): "Alternative Quality Improvement Practices and Organization Performance", Journal of Operations Management, vol. 12, pp. 27- 44.
• AHIRE, S.L.; GOLHAR, D.Y.; WALLER, M.A. (1996): "Development and Validation of TQM Implementation Constructs", Decisions Science, vol. 27, núm. 1, (Winter), pp. 23-56.
• AHIRE, S.L.; O'SHAUGHNESSY, K.C. (1998): "The Role of top Management in Quality Management: An Empirical Analysis of the Auto Parts Industry", International Journal of Quality Science, vol. 3, núm. 1, pp. 5-37.
• ANDERSON, J.C.; RUNGTUSANATHAM, M.; SCHROEDER, R.G. (1994): "A Theory of Quality Management Underlying the Deming Management Method", Academy of Management Review, vol. 19, núm. 3, pp. 472-509.
• ANDERSON, J.C.; RUNGTUSANATHAM, M.; SCHROEDER, R.G.; DEVARAJAJ, S. (1995): "A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Findings", Decisions Science, vol. 26, núm. 5 (September- October), pp. 637-657.
• BANTEL, K.A.; JACKSON, S.A. (1989): "Top Management and Innovations in Banking: Does the Composition of the Top Team Make a Difference?", Strategic Management Journal, vol. 10 (Special Issue), pp.107-124.
• BARKER III, V.L.; MUELLER, G.C. (2002): "CEO Characteristics and Firm R&D Spending", Management Science, vol. 48, pp. 782-801.
• BEER, M. (2003): "Why Total Quality Management Programs do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation", Decision Sciences, vol. 34, núm. 4, pp. 623-642.
• BEYER, J.; CHATTOPADHYAY, P.; GEORGE, D.; GLICK, W.H.; OGILVIE, D.T.; PUGLIESE, D. (1997): "The Selective Perception of Managers Revisited, Academy of Management Journal, vol. 40, pp. 716- 737.
• BOECKER, W. (1997): "Strategic Change: Influence of Managerial Characteristics and Organizational Growth", Academy of Management Journal, vol. 40, pp. 152-170.
• BOURGEOIS, L.; EISENHARDT, K. (1988): "Strategic Decision Processes in High Velocity Environments", Management Science, vol. 34, núm. 7, pp. 816-835.
• BOWMAN, C.; AMBROSINI, V. (1997): "Perceptions of Strategic Priorities, Consensus and firm Performance", Journal of Management Studies, vol. 34, núm. 2, pp. 241-258.
• CHAGANTI, R.; SAMBHARYA, R. (1987): "Strategic Orientation and Characteristics of Upper Management", Strategic Management Journal, vol. 8, núm. 4, pp. 393-401.
• CHEN, I.J.; PAETSCH, K.; PAULRAJ, A. (1997): "Quality Manager Involvement and Quality Performance", International Journal of Operations and Production Management, vol. 17, núm. 4, pp. 399-412.
• CHOI, T.Y.; BEHLING, O.C. (1997): "Top Managers and TQM Success: One More Look After all These Years", Academy of Management Executive, vol. 11, núm. 1, pp. 37-47.
• CROSBY, P.B. (1990): la calidad sin lágrimas: el arte de dirigir sin problemas. México: Compañía Editorial Continental.
• CUTLER, P.G.; KLEINER, B.H. (1997): "Implementing a Successful Quality Programme: Lessons from Those than Have Failed", Industrial and Commercial Training, vol. 29, núm. 7, pp. 236-240.
• DAFT, R.L.; WEICK, K.E. (1984): "Toward a Model of Organizations as Interpretation Systems", Academy of Management Review, vol. 9, pp. 284-295.
• DALE, B.G.; WU, P.Y; WILLIAMS, A.R.T.; VAN DER WIELE, T. (2001): "Total Quality Management and Theory: An Exploratory Study of Contribution", Total Quality Management, vol. 12, núm. 4, pp. 439- 49.
• DANSKY, K.; BRANNON, D. (1996): "Strategic Orientation and TQM: Linking Vision to Action", Journal of Quality Management, vol. 1, núm. 2, pp. 227- 243.
• DATTA, D.K.; RAJAGOLAPAN, N. (1998): "Industry Structure and CEO Characteristics: An Empirical Study of Succession Events", Strategic Management Journal, vol. 19, pp. 833-852.
• DATTA, D.K.; RAJAGOLAPAN, N.; ZHANG, Y. (2003): "New CEO Openness to Change and Strategic Persistence: The Moderating Role of Industry Characteristics", British Journal of Management, vol. 14, pp. 101-114.
• DEAN, J.W.; BOWEN, D.E. (1994): "Management Theory and Total Quality: Improving Research and Practice Through Theory Development", Academy of Management Review, vol. 19, núm. 3, pp. 392- 418.
• DEMING, W.E. (1989): Calidad, productividad y competitividad. Madrid: Díaz de Santos.
• DOOLEY, K.J.; FLOR, R.E. (1998): "Perceptions of Success and Failure in TQM Iniciatives", Journal of Quality Management, vol. 3, núm. 2, pp. 157-175.
• EBRAHIMPOUR, M. (1988): "An Empirical Study of American and Japanese Approaches to Quality Management in the Unites States", International Journal of Quality and Reliability Management, vol. 5, núm. 5, pp. 5-24.
• EHIGIE, B.O.; AKPAN, R.C. (2004): "Roles of Perceived Leadership Styles and Rewards in the Practice of Total Quality Management", The Leadership & Organization Development Journal, vol. 25, núm. 1, pp. 24-40.
• ESCANCIANO, C.; FERNÁNDEZ, E.; VÁZQUEZ, C.J. (2006): "Influencia de la certificación ISO 9000 en el avance de la empresa española hacia la calidad total", en I. Heras [coord.]: ISO 9000, ISO 14000 y otros estándares de gestión: pasado, presente y futuro, pp. 59-74. Navarra: Thompson/Cívitas.
• ESCRIG TENA, A.; BOU LLUSAR, J.; ROCA PUIG, V. (2001): "Measuring the Relationship Between Total Quality Management and Sustainable Competitive Advantage: a Resource-Based View", Total Quality Management, vol. 12, núm. 7-8, pp. 932-938.
• FEINBERG, S. (1998): "Why Managers Oppose TQM", The TQM Magazine, vol. 10, núm. 1, pp. 16-19.
• FINKELSTEIN, S.; HAMBRICK, D.C. (1996): Strategic Leadership: Top Executives and Their Effects on Organizations. Minneapolis/St. Paul, MN: West.
• FLYNN, B.B.; SCHROEDER, R.G.; SAKAKIBARA, S. (1995): "The Impact of Quality Management Practices on Performance and Competitive Advantage", Decisions Science, vol. 26, núm. 5 (September- October), pp. 659-691.
• FUENTES, M.M.; ALBACETE, C.A.; LLORÉNS, F.J (2004): "The Impact of Environmental Characteristics on TQM Principles and Organizational Performance", Omega, The International Journal of Management Science, vol. 32, pp. 425-442.
• FUENTES, M.M.; LLORÉNS, F.J; MOLINA, L.M. (2006): "Total Quality Management, Strategic Orientation and Organizational Performance: The Case of Spanish Companies", Total Quality Management and Business Excellence, vol. 17, núm. 3, pp. 303-323.
• GRAZDZOL, J.R.; GERSHON, M. (1998): "A Survey Instrument for Standardizing TQM Modeling Resarch", International Journal of Quality Science, vol. 3, núm. 1, pp. 80-105.
• HACKMAN, J.R.; WAGEMAN, R. (1995): "Total Quality Management: Empirical, Conceptual, and Practical Issues", Administrative Science Quaterly, vol. 40 (June), pp. 309-342.
• HAIR, J.F.; ANDERSON, R.E.; TATHAM, R.L.; BLACK, W.C. (1999): Análisis multivariante. Madrid: Prentice- Hall.
• HAM, K.V.; WILLIAMS, R. (1986): "The Quest for Quality at Phillips", Long Range Planning, vol. 19, núm. 6, pp. 25-30.
• HAMBRICK, D.C.; GELETKANYCZ, M.A.; FREDRICKSON, J.W. (1993): "Top Executive Commitment to the Status Quo: Some Tests of its Determinants", Strategic Management Journal, vol. 14, núm. 6, pp. 401-418.
• HAMBRICK, D.C., GELETKANYCZ, M.A.; FREDRICKSON, J.W. (1993): "Executive Commitment to the Status Quo: Some Tests of its Determinants", Strategic Management Journal, vol. 14, pp. 401-418.
• HAMBRICK, D.C.; MASON, P. (1984): "Upper Echelons: The Organization as a Reflection of its Top Managers", Academy of Management Review, vol. 9, pp. 193-206.
• HARRISON, J.R.; TORRES, D.L.; KUKALIS, S. (1988): "The Changing of the Guard: Turnover and Structural Change in the Top Management Positions", Administrative Science Quarterly, vol. 33, pp. 211- 232.
• IDRIS, M.A.; ZAIRI, M. (2006): "Sustaining TQM: a Synthesis of Literature and Proposed Research Framework", Total Quality Management & Business Excellence, vol.17, núm. 9, pp. 1245-1260.
• JUN, M.; CAI, S.; SHIN, H. (2006): "TQM Practice in Maquiladora: Antecedents of Employee Satisfactionand Loyalty", Journal of Operations Management, vol. 24, pp. 791-812.
• JURAN, J.M. (1990): Juran y el liderazgo para la calidad. Un manual para directivos. Madrid: Díaz de Santos.
• KAUFMAN, R. (1992): "Why Operations Improvement Programs Fail: Four Managerial Contradictions", Sloan Management Review, (Fall), pp. 83- 93.
• KAYNAK, H. (2003): "The Relationship Between Total Quality Management Practices and Their Effects on Firm Performance", Journal of Operations Management, vol. 21, pp. 405-435.
• KOLESAR, P.J. (1995): "Partial Quality Management: An Essay", Production and Operations Management, vol. 4, núm. 3.
• LAKSHMAN, C. (2006): "A Theory of Leadership for Quality: Lessons from TQM for Leadership Theory", Total Quality Management & Business Excellence, vol. 17, núm. 1, pp. 41-60.
• LAWLER III, E.E.; MOHRMAN, S.A.; LEDFORD, G.E. (1992): Employee Involvement and Total Quality Management -Practices and Results in Fortune 1000 companies. San Francisco: Jossey-Bass.
• LEE, J. (1989) "Environmental Change, Strategy Type and Performance: Comparative-Static Analysis", Korean Management Review, vol. 18, pp. 245-273.
• LEE, J.; MILLER, D. (1996) "Strategy, Environment and Performance in Two Technological Contexts: Contingency Theory in Korea", Organizations Studies, vol. 17, núm. 5, pp. 729-750.
• MANN, R.; KEHOE, D. (1995): "Factors Affecting the Implementation and Success of TQM", International Journal of Quality and Reliability Management, vol. 12, núm. 1, pp. 11-23.
• MILES, R.E.; SNOW, C.C. (1978): Organizational Strategy, Structure, and Process. New York: McGraw-Hill.
• MILLER, D. (1991): "Stale in the Saddle: CEO Tenure and the Match Between Organization and Environment", Management Science, vol. 37, pp. 34-52.
• MINTZBERG, H.; WATERS, J.A. (1985): "Of Strategies, Deliberate and Emergent", Strategic Management Journal, vol. 6, pp. 257-272.
• MORENO LUZÓN, M.D. (1993): "Can Total Quality Management Make Small Firms Competitive?", Total Quality Management, vol. 4, pp. 165-181.
• NAIR, A. (2006): "Meta-Analysis of the Relationship Between Quality Management Practices and Firm Performance-Implications for Quality Management Theory Development", Journal of Operations Management, núm. 24, pp. 948-975.
• OAKLAND, J.S.; TANNER, S. (2007): "Successful Change Management", Total Quality Management & Business Excellence, vol. 18, núm. 1, pp. 1-19.
• PANNIRSELVAM, G.P.; FERGUSON, L.A. (2001): "A Study of the Relationships Between the Baldrige Categorie", International Journal of Quality and Reliability Management, vol. 18, núm. 1, pp. 14-34.
• PODSAKOFF, P.M.; MACKENZIE, S.B.; LEE, J.Y.; PODSAKOFF, N.P. (2003), "Common Method Biases in Behavioural Research: a Critical Review of the Literature and Recommended Remedies", Journal of Applied Psychology, vol. 88, núm. 5, pp. 879- 903.
• POWELL, T.C. (1995): "Total Quality Management as Competitive Advantage: a Review and Empirical Study", Strategic Management Journal, vol.16, pp. 5-37.
• PRUETT, H.; THOMAS, M. (1996): "Thinking About Quality and its Links with Strategic Management", European Management Journal, vol. 14, núm. 1, pp. 37-46.
• PUFFER, S.M.; MCCARTHY, D.J. (1996): "A Framework for Leadership in a TQM Context", Journal of Quality Management, vol. 1, núm. 1, pp. 109-130.
• RAGO, W.V. (1996): "Struggles in Transformation: a Study in TQM, Leadership, and Organizational Culture in a Government Agency", Public Administration Review, vol. 56, núm. 3, pp. 227-234.
• REED, R.; LEMAK, D.J.; MERO, N.P. (2000): "Total Quality Management and Sustainable Competitive Advantage", Journal of Quality Management, núm. 5, pp. 5-26.
• REPENNING, N.P.; STERMAN, J.D. (2002): "Capability Traps and Self-Confirming Attribution Errors in the Dynamics of Process Improvement", Administrative Science Quarterly, vol. 47, pp. 265-295.
• ROCA PUIG, V.; ESCRIG TENA, A.B.; BOU LLUSAR, J.C.; BELTRÁN MARTÍN, I. (2006): "A Systemic and Contingent View of the Basic Elements of Quality Management", Total Quality Management & Business Excellence, vol. 7, núm. 9, pp. 1111-1127.
• TERZIOVSKI, M.; SOHAL, A.; MOSS, S. (1999): "Longitudinal Analysis of Quality Management Practices in Australian Organizations", Total Quality Management, vol. 10, núm. 6, pp. 915-926.
• SAMSON, D.; TERZIOVSKI, M. (1999): "The Relationship Between Total Quality Management Practices and Operational Performance", Journal of Operations Management, vol. 17, núm. 4, pp. 393-409.
• SAVOILANEN, T. (2000): "Leadership Strategies for Gaining Business Excellence Through Total Quality Management: a Finnish Case Study", Total Quality Management, vol. 11, núm. 2, pp. 211-226.
• SCHONBERGER, R.J. (1992): "Is Strategy Strategic? Impact of Total Quality Management on Strategy", Academy of Management Executive, vol. 6, núm. 3, pp. 80-87.
• SILA, I. (2007): "Examining the Effects of Contextual Factors on TQM and Performance Through the Lens of Organizational Theories: An Empirical Study", Journal of Operations Management, vol. 25, pp. 83-109.
• SILA, I.; EBRAHIMPOUR, M. (2003): "Examination and Comparison of the Critical Factors of Total Quality Management (TQM) Across Countries", International Journal of Production Research, vol. 41, núm. 2, pp. 235-268.
• SILA, I.; EBRAHIMPOUR, M. (2005): "Critical Linkages Among TQM Factors and Business Results", International Journal of Operations & Production Management, vol. 25, núm. 11, pp. 1123-1155.
• SOHAL, A.S.; TERZIOVSKI, M. (2000): "TQM in Australian Manufacturing: Factors Critical to Success", International Journal of Quality and Reliability Management, vol. 17, núm. 2, pp. 158-167.
• SUTCLIFFE, K.M.; HUBER, G.P. (1998): "Firm and Industry as Determinants of Executive Perceptions of the Environment", Strategic Management Journal, vol. 19, pp. 793-807.
• SRINIDHI, B. (1998): "Strategic Quality Management", International Journal of Quality Science, vol. 3, núm. 1, pp. 38-70.
• TAYLOR, W.A. (1997): "Leadership Challenges for Smaller Organisations: Self-Perceptions of TQM Implementation", Omega, International Journal Management Science, vol. 25, núm. 5, pp. 567-579.
• TAYLOR, W.A.; WRIGHT, G.H. (2003): "A Longitudinal Study of TQM Implementation: Factors Influencing Success and Failure", Omega-The International Journal of Management Science, vol. 31, pp. 97-111.
• WAGEMAN, R. (2001): "How Leaders Foster Self- Managing Team Effectiveness: Design Choices Versus Hands on Coaching", Organization Science, vol. 12, núm. 5, pp. 559-577.
• WALLER, M.; HUBER, G.P.; GLICK, W.H. (1995): "Functional Background as a Determinant of Executives' Selective Perception", Academy of Management Journal, vol. 38, pp. 943-974.
• WALSH, J. (1988): "Selectivity and Selective Perception: An Investigation of Managers' Belief Structures and Information Processing", Academy of Management Journal, vol. 31, pp. 873-896.
• WAYHAN, V.B.; BALDERSON, E.L. (2007a): "TQM and Financial Performance: a Research Standard", Total Quality Management & Business Excellence, vol. 18, núm. 3, pp. 393-401.
• WAYHAN, V.B.; BALDERSON, E.L. (2007b): "TQM and Financial Performance: What has Empirical Research Discovered?", Total Quality Management & Business Excellence, vol. 18, núm. 3, pp. 403- 412.
• WESTPHAL, J.D.; FREDRICKSON, J.W. (2001): "Who Directs Strategic Change? Director Experience, the Selection of New CEOs, and Change in Corporate Strategy", Strategic Management Journal, vol. 22, pp. 1113-1137.
• WILSON, D.D.; COLLIER, D.A. (2000): "An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model", Decision Sciences, núm. 31, pp. 361-390.
• WIERSEMA, M.F.; BANTEL, K.A. (1993): "Top Management Team Turnover as an Adaptation Mechanism: The Role of the Environment", Strategic Management Journal, vol. 14, pp. 485-504.
• WILCOX, M.; DALE, B.G; BOADEN, R.J.; MCQUARTER, R.E. (1996): "Managing for Quality: The Strategic Issues", International Journal of Technology Management, vol. 12, núm. 1, pp. 59-74.
• WOOLDRIDGE, D; FLOYD, S.W. (1990): "The Strategic Process, Middle Management Involvement and Organizational Performance", Strategic Management Journal, vol. 11, pp. 231-241.
• YEN H.J.; KRUMWIEDE D. W.; SHEU C. (2002): "A Cross-Cultural Comparison of Top Management Personality for TQM Implementation", Total Quality Management, vol. 13, núm. 3, pp. 335-346.
• YORK, K.M.; MIREE, C.E. (2004): "Causation or Covariation: An Empirical Re-Examination of the Link Between TQM and Financial Performance", Journal of Operations Management, vol. 22, pp. 291-311.
• ZBARACKI, M.J. (1998): "The Rhetoric and Reality of Total Quality Management", Administrative Science Quaterly, vol. 43 (September), pp. 602-636.