"Escala de satisfacción con la hospitalización"adaptación y propiedades psicométricas
- Fernández Castillo, Antonio
- Vílchez Lara, Mª José
- Sada-Lázaro, Emilio
ISSN: 1132-9483
Year of publication: 2012
Volume: 20
Issue: 2
Pages: 383-400
Type: Article
More publications in: Psicología conductual = behavioral psychology: Revista internacional de psicología clínica y de la salud
Bibliographic References
- Ábalo, J., Varela, J., & Rial, A. (2006). El análisis de importancia-valoración aplicado a la gestión de servicios [The analysis of importance-rating applied to the management of services]. Psicothema, 18, 730-737.
- Arends-Tóth, J., Van de Vijver, F. J. R., & Poortinga, Y. H. (2006). The influence of method factors on the relation between attitudes and self-reported behaviors in the assessment of acculturation. European Journal of Psychological Assessment, 22, 4-12.
- Auerbach, S. M., Kiesler, D. J., Wartella, D. F., Rausch, S., Ward, K. R., & Ivatury, R. (2005). Optimism, satisfaction with needs met, interpersonal perceptions of the healthcare team, and emotional distress in patients’ family members during critical care hospitalization. American Journal of Critical Care, 14, 202-210.
- Baudin, N., Aluja, A., Rolland, J. P., & Blanch, A. (2011). The role of personality in satisfaction with life and sport. Behavioral Psychology/Psicología Conductual, 19, 333-345.
- Berné, C., Múgica, J. M., & Yagüe, M. J. (1996). La gestión estratégica y los conceptos de calidad percibida, satisfacción del cliente y lealtad [Strategic management and concepts of perceived quality, customer satisfaction and loyalty]. Economía Industrial, 307, 63-74.
- Blanco, S., Sánchez, F., Chinchilla, M. A., Cobrero, E. M., & Mediavilla, M. (2010). Satisfacción de los pacientes de urgencias con los cuidados enfermeros [Patient satisfaction with emergency nursing care]. Enfermería Clínica, 20, 23-31.
- Boersma, S., de Boer, C., & Maes, S. (2005). Goal facilitation as an independent predictor of patient satisfaction after hospitalization. Psychology & Health, 20, 31-31.
- Borrell, F. (1989). Manual de entrevista clínica [Clinical interview handbook]. Barcelona: Doyma.
- Carmel, S. (1985). Satisfaction with hospitalization: a comparative analysis of 3 types of services. Social Science & Medicine, 21, 1243-1249.
- Clever, S. L., Jin, L., Levinson, W., & Meltzer, D. O. (2008). Does doctor-patient communication affect patient satisfaction with hospital care? Results of an analysis with a novel instrumental variable. Health Services Research, 43, 1505-1519.
- Cohen, G. (1996). Age and health status in a patient satisfaction survey. Social Science & Medicine, 42, 1085-1093.
- Chang, E., Hancock, K., Chenoweth, L., Jeon, Y., Glasson, J., Gradidge, K., & Graham, E. (2003). The influence of demographic variables and ward type on elderly patient’s perceptions of needs and satisfaction during acute hospitalization. International Journal of Nursing Practice, 9, 191-201.
- Dierssen-Sotos, T., Rodríguez-Cundín, P., Robles-García, M. Brugos-Llamazares, V., GómezAcebo, I., & Llorca, J. (2009). Factors associated with patient satisfaction with hospital care. Anales del Sistema Sanitario de Navarra, 32, 317-325.
- Domínguez, D., Cervera, G. L., Disdier, M. T., Hernández, M., Martín, M. C., & Rodríguez, J. (1996). ¿Cómo se informa a los pacientes en un servicio de urgencias hospitalario? [How to inform patients in a hospital emergency ward?]. Atención Primaria, 17, 280-283.
- Downey, L. V. A., & Zun, L. S. (2010). The correlation between patient comprehension of their reason for hospital admission and overall patient satisfaction in the emergency department. Journal of the National Medical Association, 102, 637-643.
- Fernández-Castillo, A., & Vílchez-Lara, M. J. (2009). Opinión profesional sobre la hospitalización infantil de inmigrantes de origen latinoamericano en Andalucía, España [Professional opinion about hospitalization of immigrant children of Latin-American origin in Andalusia, Spain]. Revista de Salud Pública, 11, 336-346.
- García-Arqué, R. M. (1997). Actitudes de la población ante el sector sanitario [Attitudes of the population to the health sector]. Madrid: Centro de Investigaciones Sociológicas.
- González, N., Quintana J. M., Bilbao, A., Escobar, A., Aizpuru, F., Thompson, A., Esteban, C., San Sebastián, J. A., & de la Sierra, E. (2005). Development and validation of an in-patient satisfaction questionnaire. International Journal for Quality in Health Care, 17, 465-472.
- Gross, D., Zyzanski, S., Borowski, E., Cebul, R., & Stange, K. (1998). Patient satisfaction with time spent with their physician. Journal of Family Practice, 47, 133-137.
- Hojat, M., Gonella, J., Nasca, T., Mangione, S., Vergare, M., & Magee, M. (2002). Physician empathy: definition, components, measurement, and the relationship to gender and specialty. The American Journal of Psychiatry, 159, 1563-1569.
- Kim, Y. K., Cho, C. H., Ahn, S. K., Goh, I. H., & Kim, H. J. (2008). A study on medical services quality and its influence upon value of care and patient satisfaction. Focusing upon outpatients in a large-sized hospital. Total Quality Management, 19, 1155-1171.
- Leddy, K., Wolosin, M., & Robert, J. (2005). Patient satisfaction with pain control during hospitalization. The Joint Commission Journal on Quality and Patient Safety, 31, 507-513.
- Limonero, J. T., Tomás-Sábado, J., Fernández-Castro, J. Gómez-Romero, M. J., & ArdillaHerrero, A. (2012). Estrategias de afrontamiento resilientes y regulación emocional: predictores de satisfacción con la vida [Resilient coping strategies and emotion regulation: predictors of life satisfaction]. Behavioral Psychology/Psicología Conductual, 20, 183-196.
- Liu, Y., & Wang, G. (2007). Inpatient satisfaction with nursing care and factors influencing satisfaction in a teaching hospital in China. Journal of Nursing Care Quality, 22, 266-271.
- Malagón-Londoño, G., Galán, R., & Pontón, G. (1999). Garantía de calidad en Salud [Health quality guarantee]. Bogotá: Médica Internacional.
- Martínez-Tur, V., Peiró, J. M., & Ramos, J. (2001). Calidad de servicio y satisfacción del cliente [Quality of service and customer satisfaction]. Madrid: Síntesis.
- Mira, J. J., Peset, R., Rodríguez-Marín, J., & Ybarra, J. (2002). Causas de satisfacción y de insatisfacción de los pacientes en hospitales y atención primaria [Causes of patients’ satisfaction and dissatisfaction in hospitals and primary care]. Revista Calidad Asistencial, 17, 273-283.
- Moret, L., Nguyen, J. M., Volteau, C., Falissard, B., Lombrail, P., & Gasquet, I. (2007). Evidence of a non-linear influence of patient age on satisfaction with hospital care. International Journal for Quality in Health Care, 19, 382-389.
- Mowen, J. C., Licata, J. V., & McPhail, J. (1990). Waiting in the emergency room: How to improve patient satisfaction. Journal of Health Care Marketing, 10, 6-15.
- Oliver, R. L. (1980). A cognitive model of antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460-469.
- Puentes, E., Gómez, O., & Garrido, F. (2006). Trato a los usuarios en los servicios públicos de salud en México [Treatment of users in the public health services in Mexico]. Revista Panamericana de Salud Pública, 19, 394-402.
- Rahmqvist, M. (2001). Patient satisfaction in relation to age, health status, and other background factors: a model for comparisons of care units. International Journal of Quality & Health Care, 13, 385-390.
- Rojo, L., Barberá, M., Plumed, J., Sangüesa, M. C., & Livianos, L. (2009). Hospitalization due to eating behavior disorders. Patient and family satisfaction. Actas Españolas de Psiquiatría, 37, 267-275.
- Rust, R. T., & Oliver, R. L. (1994). Service quality: new directions in theory and practice. London: Sage Publications.
- Sahin, B., Yilmaz, F., & Lee, K. H. (2007). Factors affecting inpatient satisfaction: structural equation modelling. Journal of Medical Systems, 31, 9-16.
- Sitzia, J., & Wood, N. (1997). Patient satisfaction: a review of issues and concepts. Social Science & Medicine, 45, 1829-1843.
- Souza, W. B., & Melleiro, M. M. (2010). Assessment levels of the user’s satisfaction in a private hospital. Revista da Escola de Enfermagem da USP, 44, 145-151.
- Stahl, K. (2010). Revalidation of a questionnaire assessing women’s satisfaction with maternity care in hospital. Psychotherapie Psychosomatik Medizinische Psychologie, 60, 358-367.
- Tarlor, A. R. (1996). The intersection of patient, doctor, society and technology. Monitor, 1, 2-4.
- Varela, J., Rial, A., & García, E. (2003). Presentación de una Escala de Satisfacción con los Servicios Sanitarios de Atención Primaria [Introducing a Scale of Satisfaction with Primary Health Care Services]. Psicothema, 15, 656-661.
- Wallin, E., Lundgren, P., Ulander, K., & Holstein, C. S. (2000). Does age, gender or educational background effect patient satisfaction with short stay surgery? Ambulatory Surgery, 8, 79-88.