Asistentes virtuales en plataformas 3.0

Zusammenfassung

Virtual assistants are intelligent tools that help users to find information in a conglomerate of web resources. Their natural deployment is made on the web pages where they allow solving user queries formulated in natural language using Artificial Intelligence techniques. In this paper, we present the most relevant features of the virtual assistant Elvira and their integration into the web page of the University of Granada. Parallel to the development of virtual assistants, in the last decade, technological trends have made the access to information happen from various sources, moving the need of artificial assistance to other areas. In this paper, we detail the extension of the deployments of the virtual assistant Elvira on mobile devices and social networks.