The influence of cultural intelligence on intention of internet use

  1. Angel Luis Coves Martínez 1
  2. Carmen M. Sabiote Ortiz
  3. Juan Miguel Rey Pino
  1. 1 Universidad de Granada
    info

    Universidad de Granada

    Granada, España

    ROR https://ror.org/04njjy449

Zeitschrift:
Spanish journal of marketing-ESIC

ISSN: 2444-9695 2444-9709

Datum der Publikation: 2018

Ausgabe: 22

Nummer: 2

Seiten: 231-248

Art: Artikel

DOI: 10.1108/SJME-04-2018-0024 DIALNET GOOGLE SCHOLAR lock_openOpen Access editor

Andere Publikationen in: Spanish journal of marketing-ESIC

Zusammenfassung

Purpose – Each culture is defined by norms, beliefs and values which influence and complicate individual thoughts and actions. Cultural intelligence (CQ) is a novel concept that reflects the ability of individuals of certain cultures to adapt to the general conditions of a different society. This study aims to explore the relationship between CQ and technology adoption in the form of intention to use the internet. Design/methodology/approach – This quantitative empirical study, based on data from a questionnaire completed by 201 university students, proposes three models to analyse the direct, indirect and moderating influence of the CQ on intention to use the internet. Findings – The study reveals that CQ has an indirect influence on the intention to use the internet. Originality/value – Most research to date has focused on analysing the influence of CQ in the crosscultural field. This work contributes to the development of the concept of CQ as a decisive factor in a globalised world and analyses its impact on the internet, a tool that is fundamental at all levels.

Informationen zur Finanzierung

The present study was made possible thanks to the funding received via the research project of the Spanish Ministry for the Economy and Competitiveness (ECO2012-39217) and the research project P11 SEJ8104 of the Junta de Andalucía.

Geldgeber

Bibliographische Referenzen

  • Adair, W.L., Tinsley, C.H. and Taylor, M.S. (2006), “Managing the intercultural interface: third cultures, antecedents, and consequences”, Research on Managing Groups and Teams, Vol. 9 No. 9, pp. 205-232.
  • Al-Awadhi, S., Morris, A. (2008), “The use of the UTAUT model in the adoption of e-government services in Kuwait”, Proceedings of the 41st Hawaii International Conference on System Sciences (HICSS 2008) in Waikoloa, USA, 2008, IEEE,New York, NY, pp. 1-11.
  • Ang, S., Van Dyne, L. (2015), Handbook of Cultural Intelligence, Routledge, London.
  • Ang, S., Van Dyne, L., Koh, C., Ng, K.Y., Templer, K.J., Tay, C., Chandrasekar, N.A. (2007), “Cultural intelligence: its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance”, Management and Organization Review, Vol. 3 No. 3, pp. 335-371.
  • Armstrong, R.W. (1996), “The relationship between culture and perception of ethical problems in international marketing”, Journal of Business Ethics, Vol. 15 No. 11, pp. 1199-1208.
  • Bhaskar-Shrinivas, P., Harrison, D.A., Shaffer, M.A., Luk, D.M. (2005), “Input-based and time-based models of international adjustment: meta-analytic evidence and theoretical extensions”, Academy of Management Journal, Vol. 48 No. 2, pp. 257-281.
  • Carter, L., Schaupp, L.C., McBride, M.E. (2011), “The US e-file initiative: an investigation of the antecedents to adoption from the individual taxpayers’ perspective”, E-Service Journal, Vol. 7 No. 3, pp. 2-19.
  • Curry, J.E. (2000), Internationales Marketing. Neue Märkte erschliessen (Expansion im Zeichen der Globalisierung), erste Auflage, Dt. Wirtschaftdienst, Köln (Aus der Englischen Übersetzung. Von Jürgen Ulrich Lorenz).
  • Davis, F.D. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, Vol. 13 No. 3, pp. 319-340.
  • Davis, F.D. (1993), “User acceptance of information technology: system characteristics, user perceptions and behavioral impacts”, International Journal of Man-Machine Studies, Vol. 38 No. 3, pp. 475-487.
  • De Mooij, M. (2010), Consumer Behavior and Culture: Consequences for Global Marketing and Advertising, Sage, Thousand Oaks, CA.
  • De Mooij, M., Hofstede, G. (2002), “Convergence and divergence in consumer behavior: implications for international retailing”, Journal of Retailing, Vol. 78 No. 1, pp. 61-69.
  • Earley, P.C. (2002), “Redefining interactions across cultures and organizations: moving forward with cultural intelligence”, Research in Organizational Behavior, Vol. 24 No. 7, pp. 271-299.
  • Earley, P.C., Peterson, R.S. (2004), “The elusive cultural chameleon: cultural intelligence as a new approach to intercultural training for the global manager”, Academy of Management Learning & Education, Vol. 3 No. 1, pp. 100-115.
  • Early, P.C., Ang, S. (2003), Cultural Intelligence: Individual Interactions across Cultures, Stanford University Press, Stanford, CA.
  • Erez, M., Earley, P.C. (1993), Culture, Self-Identity, and Work, Oxford University Press, New York, NY.
  • Erumban, A.A., De Jong, S.B. (2006), “Cross-country differences in ICT adoption: a consequence of culture?”, Journal ofWorld Business, Vol. 41 No. 4, pp. 302-314.
  • Friedman, T.L., Beláustegui, I. (2006), La Tierra Es Plana: Breve Historia Del Mundo Globalizado Del Siglo XXI, editorial Martínez Roca, Barcelona.
  • Gales, L. (2008), “The role of culture in technology management research: national character and cultural distance frameworks”, Journal of Engineering and Technology Management, Vol. 25 Nos 1/2, pp. 3-22.
  • Goh, M. (2012), “Teaching with cultural intelligence: developing multiculturally educated and globally engaged citizens”, Asia Pacific Journal of Education, Vol. 32 No. 4, pp. 395-415.
  • Goodrich, K., De Mooij, M. (2011), “New technology mirrors old habits: online buying mirrors crossnational variance of conventional buying”, Journal of International ConsumerMarketing, Vol. 23 Nos 3/4, pp. 246-259.
  • Gudykunst, W.B., Ting-Toomey, S., Chua, E. (1988), Culture and Interpersonal Communication, Sage Publications, Newbury Park, CA.
  • Hair, J.F., Anderson, R.E., Tatham, R.L., Black, W.C. (1999), Análisis Multivariante, Prentice Hall Iberia, Madrid.
  • Harris, P.R. (2004), “Success in the European union depends upon culture and business”, European Business Review, Vol. 16 No. 6, pp. 556-563.
  • Hofstede, G. (1980), “Culture and organizations”, International Studies of Management & Organization, Vol. 10 No. 4, pp. 15-41.
  • Hofstede, G. (1984), “Cultural dimensions in management and planning”, Asia Pacific Journal of Management, Vol. 1 No. 2, pp. 81-99.
  • Hofstede, G. (1991), Cultures and Organizations: Software of theMind, McGraw-Hill, London.
  • Hofstede, G. (1998), Masculinity and Femininity: The Taboo Dimension of National Cultures, Sage Publications, Thousand Oaks, CA.
  • Hofstede, G. (2001), Culture’s Consequences, Sage publications, Thousand Oaks, AC.
  • Hofstede, G. (2011), “Dimensionalizing cultures: the hofstede model in context”, Online Readings in Psychology and Culture, Vol. 2 No. 1, pp. 1-26.
  • Hofstede, G., Bond, M.H. (1988), “The confucius connection: from cultural roots to economic growth”,Organizational Dynamics, Vol. 16 No. 4, pp. 5-21.
  • Hofstede, G., Hofstede, G.J. and Minkov, M. (2010), Cultures and Organizations: Software of the Mind: Intercultural Cooperation and Its Importance for Survival, McGraw Hill, New York, NY.
  • House, R.J., Hanges, P.J., Javidan, M., Dorfman, P.W., Gupta, V. (2004), Culture, Leadership, and Organizations: The Globe Study of 62 Societies, Sage Publications, Thousand Oaks, CA.
  • Hsiao, C.-H., Tang, K.-Y. (2014), “Explaining undergraduates behavior intention of e-textbook adoption: empirical assessment of five theoretical models”, Library Hi Tech, Vol. 32 No. 1, pp. 139-163.
  • Im, I., Hong, S., Kang, M.S. (2011), “An international comparison of technology adoption: testing the UTAUTmodel”, Information &Management, Vol. 48 No. 1, pp. 1-8.
  • Kanfer, R., Heggestad, E.D. (1997), “Motivational traits and skills: a person-centered approach to work motivation”, Research in Organizational Behavior, Vol. 19 No. 1, pp. 1-56.
  • Kedia, B.L., Bhagat, R.S. (1988), “Cultural constraints on transfer of technology across nations: implications for research in international and comparative management”, Academy of Management Review, Vol. 13 No. 4, pp. 559-571.
  • Khan, R., Cox, P. (2017), “Country culture and national innovation”, Archives of Business Research , Vol. 5 No. 2, pp. 85-101.
  • Kim, U.E., Triandis, H.C., Kâgitçibasi, Ç.E., Choi, S.-C.E., Yoon, G.E. (1994), Individualism and Collectivism: Theory, Method, and Applications, Sage Publications, Thousand Oaks, CA.
  • King, W.R., He, J. (2006), “A Meta-analysis of the technology acceptance model”, Information & Management, Vol. 43 No. 6, pp. 740-755.
  • Li, Y., Li, H., Mädche, A., Rau, P.-L.P. (2012), “Are you a trustworthy partner in a cross-cultural virtual environment? Behavioral cultural intelligence and receptivity-based trust in virtual collaboration”, Proceedings of the 4th International Conference on Intercultural Collaboration In Bengalu, India, 2012, ACM,NewYork, NY, pp. 87-96.
  • Lu, L.-C., Rose, G.M., Blodgett, J.G. (1999), “The effects of cultural dimensions on ethical decision making in marketing: an exploratory study”, Journal of Business Ethics, Vol. 18 No. 1, pp. 91-105.
  • Luque, M.T. (2012), Técnicas De Análisis De Datos En Investigación de mercados, Larousse – Ediciones Pirámide, Madrid.
  • McCort, D.J., Malhotra, N.K. (1993), “Culture and consumer behavior: toward an understanding of cross-cultural consumer behavior in international marketing”, Journal of International ConsumerMarketing, Vol. 6 No. 2, pp. 91-127.
  • Markus, H.R., Kitayama, S. (1991), “Culture and the self: implications for cognition, emotion, and motivation”, Psychological Review, Vol. 98 No. 2, pp. 224-253.
  • Mendenhall, M., Oddou, G. (1985), “The dimensions of expatriate acculturation: a review”, Academy of Management Review, Vol. 10 No. 1, pp. 39-47.
  • Moon, T. (2010), “Emotional intelligence correlates of the four-factor model of cultural intelligence”, Journal of Managerial Psychology, Vol. 25 No. 8, pp. 876-898.
  • Mumford, M.D., Licuanan, B. (2004), “Leading for innovation: conclusions, issues, and directions”, The Leadership Quarterly, Vol. 15 No. 1, pp. 163-171.
  • Oh, S., Lehto, X.Y., Park, J. (2009), “Traveller’s intent to use mobile technologies as a function of effort and performance expectancy”, Journal of Hospitality Marketing & Management, Vol. 18 No. 8, pp. 765-781.
  • Ricks, D.A. (2009), Blunders in International Business, Blackwell publishing, Oxford.
  • Sahin, F., Gurbuz, S., Köksal, O. (2014), “Cultural intelligence (CQ) in action: the effects of personality and international assignment on the development of CQ”, International Journal of Intercultural Relations, Vol. 39 No. 2, pp. 152-163.
  • Sharma, N., Hussain, D. (2017), “Current status and future directions for cultural intelligence”, Journal of Intercultural Communication Research, Vol. 46 No. 1, pp. 96-110.
  • Shore, B., Venkatachalam, A.R. (1996), “Role of national culture in the transfer of information technology”, The Journal of Strategic Information Systems, Vol. 5 No. 1, pp. 19-35.
  • Soares, A.M., Farhangmehr, M., Shoham, A. (2007), “Hofstede’s dimensions of culture in international marketing studies”, Journal of Business Research, Vol. 60 No. 3, pp. 277-284.
  • Steenkamp, J.-B.E. (2001), “The role of national culture in international marketing research”, International Marketing Review, Vol. 18 No. 1, pp. 30-44.
  • Steenkamp, J.-B.E., ter Hofstede, F., Wedel, M. (1999), “A cross-national investigation into the individual and national cultural antecedents of consumer innovativeness”, The Journal of Marketing, Vol. 63 No. 2, pp. 55-69.
  • Steers, R.M., Meyer, A.D., Sanchez-Runde, C.J. (2008), “National culture and the adoption of new technologies”, Journal of World Business, Vol. 43 No. 3, pp. 255-260.
  • Stoneman, P. (2001),The Economics of Technological Diffusion, Wiley-Blackwell, Oxford.
  • Syed, H., Malik, A.N. (2014), “Comparative study of effect of culture on technology adoption in Pakistan and USA”,The Business &Management Review, Vol. 5 No. 1, pp. 42-51.
  • Templer, K.J., Tay, C., Chandrasekar, N.A. (2006), “Motivational cultural intelligence, realistic job preview, realistic living conditions preview, and cross-cultural adjustment”, Group & Organization Management, Vol. 31 No. 1, pp. 154-173.
  • Triandis, H.C. (1989), “The self and social behavior in differing cultural contexts”, Psychological Review, Vol. 96 No. 3, pp. 506-520.
  • Triandis, H.C. (1990), “Cross-cultural studies of individualism and collectivism”, in Nebraska Symposium onMotivation, 1989, University of Nebraska Press, Lincoln, pp. 41-133.
  • Triandis, H.C. (1993), “Reviews on cultural phenomena-cultures and organizations”, Administrative Science Quarterly, Vol. 38 No. 1, pp. 132-134.
  • Triandis, H.C. (1994), Culture and Social Behavior, McGrawHill, New York, NY.
  • Triandis, H.C. (2006), “Cultural intelligence in organizations”, Group & Organization Management, Vol. 31 No. 1, pp. 20-26.
  • Triandis, H.C., McCusker, C., Hui, C.H. (1990), “Multimethod probes of individualism and collectivism”, Journal of Personality and Social Psychology, Vol. 59 No. 5, pp. 1006-1020.
  • Van Everdingen, Y.M., Waarts, E. (2003), “The effect of national culture on the adoption of innovations”, Marketing Letters, Vol. 14 No. 3, pp. 217-232.
  • Venkatesh, V., Davis, F.D. (2000), “A theoretical extension of the technology acceptance model: four longitudinal field studies”, Management Science, Vol. 46 No. 2, pp. 186-204.
  • Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D. (2003), “User acceptance of information technology: toward a unified view”, MIS Quarterly, Vol. 27 No. 3, pp. 425-478.
  • Venkatesh, V., Thong, J., Y., Xu, X. (2012), “Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology”, MIS Quarterly, Vol. 36 No. 1, pp. 157-178.
  • Venkatesh, V., Thong, J.Y., Xu, X. (2016), “Unified theory of acceptance and use of technology: a synthesis and the road ahead”, Journal of the Association for Information Systems, Vol. 17 No. 5, pp. 328-376.
  • Ward, C., Fischer, R., Lam, F.S.Z., Hall, L. (2009), “The convergent, discriminant, and incremental validity of scores on a self-report measure of cultural intelligence”, Educational and Psychological Measurement, Vol. 69 No. 1, pp. 85-105.
  • Yamaguchi, S., Kuhlman, D.M., Sugimori, S. (1995), “Personality correlates of allocentric tendencies in individualist and collectivist cultures”, Journal of Cross-Cultural Psychology, Vol. 26 No. 6, pp. 658-672.
  • Yip, G., Dempster, A. (2005), “Using the internet to enhance global strategy”, European Management Journal, Vol. 23 No. 1, pp. 1-13.
  • Yoo, J.J.E., McKercher, B., Mena, M. (2004), “A cross-cultural comparison of trip characteristics: international visitors to Hong Kong from Mainland China and USA”, Journal of Travel & TourismMarketing, Vol. 16 No. 1, pp. 65-77.
  • Zhou, T., Lu, Y., Wang, B. (2010), “Integrating TTF and UTAUT to explain mobile banking user adoption”, Computers in Human Behavior, Vol. 26 No. 4, pp. 760-767.
  • Zmud, R.W. (1982), “Diffusion of modern software practices: influence of centralization and formalization”, Management Science, Vol. 28 No. 12, pp. 1421-1431.