Review of spoken dialogue systems
- Ramón López-Cózar Delgado 1
- Zoraida Callejas 1
- David Griol 2
- José Francisco Quesada Moreno 3
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1
Universidad de Granada
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2
Universidad Carlos III de Madrid
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3
Universidad de Sevilla
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ISSN: 2386-2637
Año de publicación: 2014
Número: 1
Páginas: 3
Tipo: Artículo
Otras publicaciones en: Loquens : revista española de ciencias del habla
Resumen
Los sistemas de diálogo son programas de ordenador desarrollados para interaccionar con los usuarios mediante habla, con la finalidad de proporcionarles servicios automatizados. La interacción se lleva a cabo mediante turnos de un tipo de diálogo que, en muchos estudios existentes en la literatura, los investigadores intentan que se parezca lo más posible al diálogo real que se lleva a cabo entre las personas en lo que se refiere a naturalidad, inteligencia y contenido afectivo. En este artículo describimos los fundamentos de esta tecnología, incluyendo las tecnologías básicas que se utilizan para implementar este tipo de sistemas. También presentamos una evolución de la tecnología y comentamos algunas aplicaciones actuales. Asimismo, describimos paradigmas de interacción, incluyendo lenguajes de script y desarrollo de interfaces conversacionales para aplicaciones móviles. Un aspecto clave de esta tecnología consiste en realizar un correcto modelado del usuario. Por este motivo, discutimos diversos modelos afectivos, de personalidad y contextuales. Finalmente, comentamos algunas líneas de investigación actuales relacionadas con la comunicación verbal, interacción multimodal y gestión del diálogo.
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