A dynamic evaluation of factors determining the quality of service perceived by clients: An empirical analysis focused on the consultancy sector

  1. Gutiérrez, L.J.G.
  2. Martínez-López, F.J.
  3. Molina Fernández, L.M.
Zeitschrift:
International Journal of Services, Technology and Management

ISSN: 1741-525X,  1460-6720

Datum der Publikation: 2006

Ausgabe: 7

Nummer: 4

Seiten: 369-382

Art: Artikel

DOI: 10.1504/IJSTM.2006.011003 GOOGLE SCHOLAR
Datenquelle: Scopus