Advances in neuroscience and marketinganalyzing tool possibilities and research opportunities

  1. Luis Alberto Casado Aranda 1
  2. Juan Sánchez Fernández 1
  1. 1 Universidad de Granada
    info

    Universidad de Granada

    Granada, España

    ROR https://ror.org/04njjy449

Revista:
Spanish journal of marketing-ESIC

ISSN: 2444-9695 2444-9709

Año de publicación: 2022

Volumen: 26

Número: 1

Páginas: 3-22

Tipo: Artículo

DOI: 10.1108/SJME-10-2021-0196 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Spanish journal of marketing-ESIC

Resumen

Proposito – Esta investigacion tiene como objetivo esclarecer la contribucion de las técnicas neurofisiologicas en el campo del marketing y la toma de decisiones de los consumidores y destacar las vías y preguntas de investigacion que los investigadores de marketing pueden aprovechar de la neurociencia y la psicología para informar sobre los fenomenos del marketing. Planteamiento – En primer lugar, revisamos el origen y la definicion de la neurociencia del consumidor. A continuacion, esbozamos las principales características de las herramientas neurofisiologicas mas utilizadas (a saber, la conductancia, la electromiografía facial, el electrocardiograma, el seguimiento ocular, la electroencefalografía, la resonancia magnética funcional, la espectroscopia funcional en el infrarrojo cercano, la magnetoencefalografía y la estimulacion magnética transcraneal), haciendo especial hincapié en sus ventajas y debilidades. Finalmente, se propone el desarrollo de líneas de investigacion que podrían ser implementadas por los investigadores de marketing con una adecuada aplicacion y comprension de las herramientas y teorías de la neurociencia y la psicología. Resultados – Proponemos preguntas de investigacion para ser abordadas dentro de cuatro areas tematicas: oportunidades en las decisiones de producto (prediccion de las decisiones de compra de productos, respuestas de los consumidores a los esfuerzos de marca y envasado), precios, comunicacion y distribucion. También incorporamos ideas sobre la complementariedad de las herramientas neurofisiologicas con las tradicionales y las situaciones en las que estas herramientas son útiles para mejorar la teoría del marketing. Por último, arrojamos luz sobre las críticas ético-morales a esta nueva rama del marketing.

Referencias bibliográficas

  • Ajzen, I. (1991), “The theory of planned behavior”, Organizational Behavior and Human Decision Processes, Vol. 50 No. 2, pp. 179-211.
  • Asioli, D., Aschemann-Witzel, J., Caputo, V., Vecchio, R., Annunziata, A., Næs, T. and Varela, P. (2017), “Making sense of the ‘clean label’ trends: a review of consumer food choice behavior and discussion of industry implications”, Food Research International, Vol. 99, pp. 58-71.
  • Astolfi, L., Soranzo, R., Cincotti, F., Mattia, D., Scarano, G., Gaudiano, I. and Marciani, M.G. (2008), “Assessing the memorization of TV commercials with the use of high resolution EEG: a pilot study”, Engineering in Medicine and Biology Society, 2008. EMBS 2008. 30th Annual International Conference of the IEEE, IEEE, pp. 3755-3758.
  • Bowbrick, P. (1980), “Pseudo research in marketing: the case of the price/perceived-quality relationship”, European Journal of Marketing, Vol. 14 No. 8, pp. 466-470.
  • Bradley, M.M., Moulder, B. and Lang, P.J. (2005), “When good things go bad: the reflex physiology of defense”, Psychological Science, Vol. 16 No. 6, pp. 468-473.
  • Bruce, A.S., Lusk, J.L., Crespi, J.M., Cherry, J.B.C., Bruce, J.M., McFadden, B.R. and Savage, C.R. (2014), “Consumers’ neural and behavioral responses to food technologies and price”, Journal of Neuroscience, Psychology, and Economics, Vol. 7 No. 3, pp. 164-173.
  • Çakir, M.P., Çakar, T., Girisken, Y. and Yurdakul, D. (2018), “An investigation of the neural correlates of purchase behavior through fNIRS”, European Journal of Marketing, Vol. 52 Nos 1/2, pp. 224-243.
  • Camerer, C., Loewenstein, G. and Prelec, D. (2005), “Neuroeconomics: how neuroscience can inform economics”, Journal of Economic Literature, Vol. 43 No. 1, pp. 9-64.
  • Casado-Aranda, L.-A. (2021), “Neurociencia del consumidor, piramide”, available at: www.casadellibro. com/libro-neurociencia-del-consumidor/9788436845389/12492815 (accessed 16 October 2021).
  • Casado-Aranda, L.A., Angelika, D. and Sanchez, Fernandez, J. (2021), “Looking at the brain: neural effects of ‘made in’ labeling on product value and choice”, Journal of Retailing and Consumer Services, Vol. 60, p. 102452.
  • Casado-Aranda, L.-A., Liébana-Cabanillas, F. and Sanchez-Fernandez, J. (2018a), “A neuropsychological study on how consumers process risky and secure E-payments”, Journal of Interactive Marketing, Vol. 43, pp. 151-164.
  • Casado-Aranda, L.-A., Sanchez-Fernandez, J. and Montoro-Ríos, F.J. (2018b), “How consumers process online privacy, financial, and performance risks: an fMRI study”, CyberPsychology, Behavior and Social Networking, Vol. 21 No. 9, pp. 556-562.
  • Cuesta, U., Niño, J.I., Martinez, L. and Paredes, B. (2020), “The neurosciences of health communication: an fNIRS analysis of prefrontal cortex and porn consumption in young women for the development of prevention health programs”, Frontiers in Psychology, Vol. 11, p. 2132.
  • Dimoka, A. (2010), “What does the brain tell us about trust and distrust? Evidence from a functional neuroimaging study”, MIS Quarterly, Vol. 2 No. 34, pp. 373-396.
  • Guixeres, J., Bigné, E., Ausín Azofra, J.M., Alcañiz Raya, M., Colomer Granero, A., Fuentes Hurtado, F. and Naranjo Ornedo, V. (2017), “Consumer neuroscience-based metrics predict recall, liking and viewing rates in online advertising”, Frontiers in Psychology, Vol. 8, p. 01808.
  • Harris, J.M., Ciorciari, J. and Gountas, J. (2018), “Public health social media communications and consumer neuroscience”, Cogent Psychology, Vol. 5 No. 1.
  • Kranzler, E.C., Schmälzle, R., O’Donnell, M.B., Pei, R. and Falk, E.B. (2018), “Adolescent neural responses to antismoking messages, perceived effectiveness, and sharing intention”, Media Psychology, Vol. 1, pp. 1-27.
  • Kuhnen, C.M. and Knutson, B. (2005), “The neural basis of financial risk taking”, Neuron, Vol. 47 No. 5, pp. 763-770.
  • Lang, A. (2006), “Using the limited capacity model of motivated mediated message processing to design effective cancer communication messages”, Journal of Communication, Vol. 56 No. s No. suppl_1, pp. S57-S80.
  • Lang, P.J., Bradley, M.M., Fitzsimmons, J.R., Cuthbert, B.N., Scott, J.D., Moulder, B. and Nangia, V. (1998), “Emotional arousal and activation of the visual cortex: an fMRI analysis”, Psychophysiology, Vol. 35 No. 2, pp. 199-210.
  • Lee, N., Chamberlain, L. and Brandes, L. (2018), “Welcome to the jungle! The neuromarketing literature through the eyes of a newcomer”, European Journal of Marketing, Vol. 52 Nos 1/2, pp. 4-38.
  • Li, S., Walters, G., Packer, J. and Scott, N. (2018), “Using skin conductance and facial electromyography to measure emotional responses to tourism advertising”, Current Issues in Tourism, Vol. 21 No. 15, pp. 1761-1783.
  • McClure, S.M., Li, J., Tomlin, D., Cypert, K.S., Montague, L.M. and Montague, P.R. (2004),“Neural correlates of behavioral preference for culturally familiar drinks”,Neuron, Vol. 44 No. 2, pp. 379-387.
  • Manippa, V., Ferracci, S., Pietroni, D. and Brancucci, A. (2022), “Can the position on the screen of an image influence its judgment? The case of high- and low-calorie foods”, Food Quality and Preference, Vol. 96, available at: https://doi.org/10.1016/j.foodqual.2021.104407
  • Manippa, V., Padulo, C., van der Laan, L.N. and Brancucci, A. (2017), “Gender differences in food choice: effects of superior temporal sulcus stimulation”, Frontiers in Human Neuroscience, Vol. 11, p. 597.
  • Martinez-Fiestas, M., Isabel Viedma del Jesus, M., Sanchez-Fernandez, J. and Montoro-Rios, F. (2015), “A psychophysiological approach for measuring response to messaging: how consumers emotionally process green advertising”, Journal of Advertising Research, Vol. 55 No. 2, p. 192.
  • Medina, C.A.G., Martinez-Fiestas, M., Viedma-del-Jesús, M.I. and C. and Aranda, L.A. (2020), “The processing of price during purchase decision making: are there neural differences among prosocial and non-prosocial consumers?”, Journal of Cleaner Production, Vol. 271, p. 122648.
  • MSI Announces 2020-22 Research Priorities (2020), MSI – Marketing Science Institute, 7 May, available at: www.msi.org/articles/2020-22-msi-research-priorities-outline-marketers-top-concerns/ (accessed 13 October 2021).
  • Oostenveld, R. and Praamstra, P. (2001), “The five percent electrode system for high-resolution EEG and ERP measurements”, Clinical Neurophysiology, Vol. 112 No. 4, pp. 713-719.
  • Petty, R.E. and Cacioppo, J.T. (1986), “The elaboration likelihood model of persuasion”, in Berkowitz, L. (Ed.), Advances in Experimental Social Psychology, Vol. 19, Academic Press, pp. 123-205.
  • Pieters, R., Wedel, M. and Batra, R. (2010), “The stopping power of advertising: measures and effects of visual complexity”, Journal of Marketing, Vol. 74 No. 5, pp. 48-60.
  • Plassmann, H., O’Doherty, J., Shiv, B. and Rangel, A. (2008), “Marketing actions can modulate neural representations of experienced pleasantness”, Proceedings of the National Academy of Sciences, Vol. 105 No. 3, pp. 1050-1054.
  • Poldrack, R. (2006), “Can cognitive processes be inferred from neuroimaging data?”, Trends in Cognitive Sciences, Vol. 10 No. 2, pp. 59-63.
  • Pulvermüller, F., Härle, M. and Hummel, F. (2001), “Walking or talking? Behavioral and neurophysiological correlates of action verb processing”, Brain and Language, Vol. 78 No. 2, pp. 143-168.
  • Reimann, M., Zaichkowsky, J., Neuhaus, C., Bender, T. and Weber, B. (2010), “Aesthetic package design: a behavioral, neural, and psychological investigation”, Journal of Consumer Psychology, Vol. 20 No. 4, pp. 431-441.
  • Sanchez-Fernandez, J., Casado-Aranda, L.-A. and Bastidas-Manzano, A.-B. (2021), “Consumer neuroscience techniques in advertising research: a bibliometric citation analysis”, Sustainability, Multidisciplinary Digital Publishing Institute, Vol. 13 No. 3, p. 1589.
  • Schaefer, M. and Rotte, M. (2007), “Favorite brands as cultural objects modulate reward circuit”, NeuroReport, Vol. 18 No. 2, pp. 141-145.
  • Smidts, A. (2002), “Kijken in het brein: over de mogelijkheden van neuromarketing [looking into the brain: on the potential of neuromarketing]”, ERIM Inaugural Address Series, available at: http:// hdl.handle.net/1765/308
  • Solnais, C., Andreu-Perez, J., Sanchez-Fernandez, J. and Andréu-Abela, J. (2013), “The contribution of neuroscience to consumer research: a conceptual framework and empirical review”, Journal of Economic Psychology, Vol. 36, pp. 68-81.
  • Tversky, A. and Kahneman, D. (1986),“The framing of decisions and the”, Economic Theory, Vol. 251, p. 8