Mapa de riesgos de una Unidad de Gestión Clínica de Cirugía Oral y Maxilofacial en Granada

Abstract

Aims. The main aim of this study is to develop and implement a risk map in order to improve the patient safety strategy of the Oral Surgery Clinical Management Unit in the University Hospital Complex of Granada to minimize the incidence of adverse effects and gaining improvement of healthcare quality. Methods. The current situation of patient safety of the Oral Surgery Clinical Management Unit was analyzed retrospectively, focusing the methodology through an interdisciplinary team and elaborating a schedule. The work was carried out sequentially through the following phases: analysis of the current situation of patient safety in the Unit through the analysis systems SWOT and PITELO, and elaboration of a flow chart of the patient care process using the AMFE methodological analysis; elaboration and consensus of the patient care process; identification of possible adverse effects; calculation of the risk priority index; setting of the preventive actions for the detected failures and causes; and creation of the map of specific risks of the Unit. Results. The SWOT and PITELO analysis found that the insufficient training of health professionals on patient safety and the underreporting of adverse effects, as well as the lack of feedback between the adverse effects registry Unit and the same, are the main weaknesses. Among its strengths, there are leaders involved on improving quality. The catalog shows the 33 adverse effects identified in the Unit, classifying their failures and causes, and detailing their corresponding preventive measures. Conclusions. The elaboration of a risk map allows to determine the circuit of the Oral Surgical patient, and to elaborate a catalog of adverse effects with the purpose of assuring and improving the quality of care.