Plan de mejora para optimizar la lista de espera de consultas externas en una unidad de gestión clínica (ugc) de urología
- Jiménez Pacheco, Antonio
- Arrabal Polo, Miguel Ángel
- Moral Domínguez, E. del
- López Luque, Alfonso
- Verdú Martínez, Manuel
ISSN: 0365-7965
Year of publication: 2011
Tome: 96
Issue: 782
Pages: 17-26
Type: Article
More publications in: Actualidad médica
Abstract
The waiting list is a problem that exists in most national health systems which ensure universal coverage of citizens and public funding. It also constitutes one of the leading causes of patient dissatisfaction with the national health system. A major concern of health authorities has been to seek alternatives to solve this problem. Therefore, it is necessary to manage the waiting lists through a comprehensive and complete policy involving the administration, health centers, professionals and society. Particularly since the scope of health center and professionals, improving waiting lists inevitably passes for clinical management, which allows to increase care activities that improve health levels outcomes, efficiency, use of technology and human resource utilization. The main objective of this study was to identify potential problems in the appointment system, referral and waiting time, and to establish proposals to improve the waiting list in outpatient in a management urology clinic.