Publications in collaboration with researchers from University of Leeds (2)

2020

  1. Social Media use and value creation in the digital landscape: a dynamic-capabilities perspective

    Journal of Service Management, Vol. 31, Núm. 3, pp. 313-343

2014

  1. Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

    Information and Management, Vol. 51, Núm. 8, pp. 1031-1042