ORGANIZACIÓN DE EMPRESAS I

2003

1. A proposal for estimating consumer behaviour models based on fuzzy association rules

   Emergent solutions for the information and knowledge economy: proceedings of the Tenth International Association for Fuzzy-Set Management and Economy Congress. León, October 9-11, 2003

2. An analysis of the relationship between quality and perceived innovation: "The case of financial firms"

   Industrial Management and Data Systems, Vol. 103, Núm. 8-9, pp. 579-590

3. Application limits of Q-switched Nd:YAG laser irradiation for stone cleaning based on colour measurements

   Journal of Cultural Heritage, Vol. 4, Núm. SUPPL. 1, pp. 50-55

4. Calidad de servicio en los alojamientos rurales: un instrumento de medida

   La calidad integral del turismo

5. Factors affecting the relationship between total quality management and organizational performance

   International Journal of Quality and Reliability Management, Vol. 20, Núm. 2, pp. 189-209

6. La incertidumbre percibida del entorno como moderadora de la relación entre la Gestión de la Calidad Total y el desempeño

   Cuadernos de economía y dirección de la empresa, Núm. 14, pp. 139-160

7. La investigación en gestión de la calidad en España (1990-1999)

   Cuadernos de economía y dirección de la empresa, Núm. 16, pp. 5-26

8. Quality management in banking services: An approach to employee and customer perceptions

   Total Quality Management and Business Excellence, Vol. 14, Núm. 3, pp. 305-323

9. Quality management in banking services: An approach to employee and customer perceptions

   Quality control and applied statistics, Vol. 48, Núm. 5, pp. 575-578

10. Service operations strategy, flexibility and performance in engineering consulting firms

    International Journal of Operations and Production Management, Vol. 23, Núm. 11-12, pp. 1401-1421