Saila
ORGANIZACIÓN DE EMPRESAS I
Argitalpenak (10) Ikertzaileren baten partaidetza izan duten argitalpenak
2003
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A proposal for estimating consumer behaviour models based on fuzzy association rules
Emergent solutions for the information and knowledge economy: proceedings of the Tenth International Association for Fuzzy-Set Management and Economy Congress. León, October 9-11, 2003
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An analysis of the relationship between quality and perceived innovation: "The case of financial firms"
Industrial Management and Data Systems, Vol. 103, Núm. 8-9, pp. 579-590
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Application limits of Q-switched Nd:YAG laser irradiation for stone cleaning based on colour measurements
Journal of Cultural Heritage, Vol. 4, Núm. SUPPL. 1, pp. 50-55
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Calidad de servicio en los alojamientos rurales: un instrumento de medida
La calidad integral del turismo
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Factors affecting the relationship between total quality management and organizational performance
International Journal of Quality and Reliability Management, Vol. 20, Núm. 2, pp. 189-209
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La incertidumbre percibida del entorno como moderadora de la relación entre la Gestión de la Calidad Total y el desempeño
Cuadernos de economía y dirección de la empresa, Núm. 14, pp. 139-160
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La investigación en gestión de la calidad en España (1990-1999)
Cuadernos de economía y dirección de la empresa, Núm. 16, pp. 5-26
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Quality management in banking services: An approach to employee and customer perceptions
Quality control and applied statistics, Vol. 48, Núm. 5, pp. 575-578
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Quality management in banking services: An approach to employee and customer perceptions
Total Quality Management and Business Excellence, Vol. 14, Núm. 3, pp. 305-323
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Service operations strategy, flexibility and performance in engineering consulting firms
International Journal of Operations and Production Management, Vol. 23, Núm. 11-12, pp. 1401-1421