El papel de los recursos intangibles bajo la lógica dominante de la gestión de servicios

  1. Vendrell Herrero, Ferrán
  2. Bustinza Sánchez, Óscar Fernando
  3. Arias Aranda, Daniel
Revista:
Intangible Capital

ISSN: 1697-9818

Año de publicación: 2014

Volumen: 10

Número: 2

Páginas: 213-218

Tipo: Artículo

DOI: 10.3926/IC.505 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Intangible Capital

Referencias bibliográficas

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  • GEBAUER, H.; FRIEDLI, T.; FLEISCH, E. (2006). Success factors for achieving high service revenues in manufacturing companies. Benchmarking: An International Journal, 13(3): 374-386.
  • GIANNAKIS, M. (2011). Management of service supply chains with a service-oriented reference model: The case of management consulting. Supply Chain Management: An International Journal, 16(5): 346-361. http://dx.doi.org/10.1108/13598541111155857
  • HESKETT, J.L.; SASSER, W.E.; SCHLESINGER, L.A. (1997). The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New York: Simon and Schuster.
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  • PARRY, G.; BUSTINZA, O.F.; VENDRELL-HERRERO, F. (2012). Servitisation and value coproduction in the UK music industry: An empirical study of consumer attitudes. International Journal of Production Economics, 135(1): 320-332. http://dx.doi.org/10.1016/j.ijpe.2011.08.006
  • VANDERMERWE, S.; RADA, J. (1988). Servitization of business: Adding value by adding service. European Management Journal, 6(4): 314-324. http://dx.doi.org/10.1016/0263-2373(88)90033-3
  • VARGO, S.; LUSCH, R.F. (2008). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1): 1-10. http://dx.doi.org/10.1007/s11747-007-0069-6