Quality management in banking servicesAn approach to employee and customer perceptions

  1. Fco. Javier Llorens Montes 1
  2. Maria del Mar Fuentes 1
  3. Luis Miguel Molina Fernandez 1
  1. 1 Universidad de Granada
    info

    Universidad de Granada

    Granada, España

    ROR https://ror.org/04njjy449

Journal:
Quality control and applied statistics

ISSN: 0033-5207

Year of publication: 2003

Volume: 48

Issue: 5

Pages: 575-578

Type: Article

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