Impact of IT infrastructure on customer service performance: The role of micro-IT capabilities and online customer engagement

  1. Braojos-Gomez, J.
  2. Benitez-Amado, J.
  3. Llorens-Montes, F.J.
Actes de conférence:
Pacific Asia Conference on Information Systems, PACIS 2015 - Proceedings

Année de publication: 2015

Type: Communication dans un congrès

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La source de données: Scopus