Impact of IT infrastructure on customer service performance: The role of micro-IT capabilities and online customer engagement

  1. Braojos-Gomez, J.
  2. Benitez-Amado, J.
  3. Llorens-Montes, F.J.
Actas:
Pacific Asia Conference on Information Systems, PACIS 2015 - Proceedings

Ano de publicación: 2015

Tipo: Achega congreso

GOOGLE SCHOLAR
Fonte de datos: Scopus