Technology-driven mandatory customer participation: a new recovery strategy to promote customers’ online post-recovery satisfaction

  1. Zhang, Y.
  2. Luo, X.
  3. Shao, B.
  4. Benitez, J.
Journal:
European Journal of Information Systems

ISSN: 1476-9344,  0960-085X

Year of publication: 2024

Volume: 33

Issue: 3

Pages: 315-333

Type: Article

DOI: 10.1080/0960085X.2022.2139770 GOOGLE SCHOLAR

Sustainable development goals

Data source: Scopus