Technology-driven mandatory customer participation: a new recovery strategy to promote customers’ online post-recovery satisfaction
- Zhang, Y.
- Luo, X.
- Shao, B.
- Benitez, J.
ISSN: 1476-9344, 0960-085X
Argitalpen urtea: 2024
Alea: 33
Zenbakia: 3
Orrialdeak: 315-333
Mota: Artikulua