Publicaciones en colaboración con investigadores/as de Universitat Politècnica de Catalunya (3)

2014

  1. Preface

    Springer Proceedings in Business and Economics

2010

  1. Customer relationship management applied to higher education: Developing an e-monitoring system to improve relationships in electronic learning environments

    International Journal of Services, Technology and Management, Vol. 14, Núm. 1, pp. 103-125

2008

  1. Expanding the customer relationship management scope to the non-profit organizations: An analisys focused on the e-university domain

    MCCSIS'08 - IADIS Multi Conference on Computer Science and Information Systems; Proceedings e-Commerce 2008