Publications en collaboration avec des chercheurs de Universidad Pública de Navarra (3)

2017

  1. Six Sigma and organisational ambidexterity: a systematic review and conceptual framework

    International Journal of Lean Six Sigma, Vol. 8, Núm. 4, pp. 436-456

2010

  1. Customer relationship management applied to higher education: Developing an e-monitoring system to improve relationships in electronic learning environments

    International Journal of Services, Technology and Management, Vol. 14, Núm. 1, pp. 103-125

2008

  1. Expanding the customer relationship management scope to the non-profit organizations: An analisys focused on the e-university domain

    MCCSIS'08 - IADIS Multi Conference on Computer Science and Information Systems; Proceedings e-Commerce 2008