ANA
CASTILLO LÓPEZ
PROFESORA PERMANENTE LABORAL
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Universidad Rey Juan Carlos
Madrid, EspañaUniversidad Rey Juan Carlos-ko ikertzaileekin lankidetzan egindako argitalpenak (1)
2021
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Why don't high-performance work systems always achieve superior service in hospitality? The key is servant leadership
Journal of Hospitality and Tourism Management, Vol. 49, pp. 152-163