JOSÉ
BENÍTEZ AMADO
Forscher seit 2021
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Chongqing University
Chongqing, ChinaPublikationen in Zusammenarbeit mit Forschern von Chongqing University (1)
2024
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Technology-driven mandatory customer participation: a new recovery strategy to promote customers’ online post-recovery satisfaction
European Journal of Information Systems, Vol. 33, Núm. 3, pp. 315-333