SICTQUAL: A fuzzy linguistic multi-criteria model to assess the quality of service in the ICT sector from the user perspective
- Cid-López, A.
- Hornos, M.J.
- Carrasco, R.A.
- Herrera-Viedma, E.
Journal:
Applied Soft Computing Journal
ISSN: 1568-4946
Year of publication: 2015
Volume: 37
Pages: 897-910
Type: Article