Quality management in banking services: An approach to employee and customer perceptions

  1. Lloréns Montes, F.J.
  2. Del Mar Fuentes Fuentes, M.
  3. Fernández, L.M.M.
Journal:
Total Quality Management and Business Excellence

ISSN: 1478-3363

Year of publication: 2003

Volume: 14

Issue: 3

Pages: 305-323

Type: Article

DOI: 10.1080/1478336032000046625 GOOGLE SCHOLAR
Data source: Scopus