Quality management in banking services: An approach to employee and customer perceptions

  1. Lloréns Montes, F.J.
  2. Del Mar Fuentes Fuentes, M.
  3. Fernández, L.M.M.
Aldizkaria:
Total Quality Management and Business Excellence

ISSN: 1478-3363

Argitalpen urtea: 2003

Alea: 14

Zenbakia: 3

Orrialdeak: 305-323

Mota: Artikulua

DOI: 10.1080/1478336032000046625 GOOGLE SCHOLAR
Datuen iturria: Scopus