Quality management in banking services: An approach to employee and customer perceptions
ISSN: 1478-3363
Année de publication: 2003
Volumen: 14
Número: 3
Pages: 305-323
Type: Article
ISSN: 1478-3363
Année de publication: 2003
Volumen: 14
Número: 3
Pages: 305-323
Type: Article