Learning during the quality management process: Antecedents and effects in service firms

  1. Ruiz Moreno, A.
  2. García Morales, V.
  3. Lloréns Montes, F.J.
Journal:
Industrial Management & Data Systems

ISSN: 0263-5577

Year of publication: 2005

Volume: 105

Issue: 8

Pages: 1001-1021

Type: Article

DOI: 10.1108/02635570510624419 GOOGLE SCHOLAR
Data source: Scopus