Learning during the quality management process: Antecedents and effects in service firms

  1. Ruiz Moreno, A.
  2. García Morales, V.
  3. Lloréns Montes, F.J.
Revue:
Industrial Management & Data Systems

ISSN: 0263-5577

Année de publication: 2005

Volumen: 105

Número: 8

Pages: 1001-1021

Type: Article

DOI: 10.1108/02635570510624419 GOOGLE SCHOLAR
La source de données: Scopus